FAQs

What types of optics do you manufacture?

Photonway Technology manufactures lenses, windows, prisms, mirrors, filters, sapphire, and optical flats.

What is the average turn-around time?

It varies from 3-6 weeks, given the scope of the order.
We also offer quick turn service for prototype and some urgent project.

What factors will affect the lead time of orders?

The estimated lead-time for your purchase depends on the material, precision level, tooling request, and other processing requests.
Usually, we will specify the lead time during RFQ stage.

Additionally, the lead-time is influenced by the nature of the order, specifically the process of tooling set up. Typically, for new orders, the standard lead-time is around 4-6 weeks. However, for repeated orders, the lead-time can be significantly reduced to 2 weeks.

The actual lead-time can be discussed at the time of placing the order. Furthermore, if you require urgent operations, our sales team is available to assist you and provide confirmation at any time.

Do I have to provide drawings when enquiring?

In order to ensure the accuracy and efficiency of the inquiry, customers usually attach drawings with detailed parameter requirements when making inquiries.

But this is not required, some inquiries we handle do not have drawings. Just make sure to communicate the necessary parameter information clearly before quoting, and our engineers can quickly provide a quote and delivery date.

Can I ship on my own UPS/FedEx?

Yes. Most long-term customers choose to use their own shipping account.

If you do not have a good freight agreement price yourself, we can also provide freight services from major courier companies like DHL, FedEx, UPS, EMS.